This privacy policy explains how Cycle Care Hub handles personal data when you use neancesu.lol, contact us, or arrange bicycle servicing and repairs. It is written for general website use and reflects our workshop operations in Singapore.
Depending on how you use the site, we may collect your name, email address, phone number if you provide it, your inquiry message, and service preferences. We may also process basic technical data such as server request metadata and browser or device information needed to operate the site and keep it secure.
We receive data when you submit a contact form, send an email, call us, or visit the workshop in person. We also generate limited technical data through normal website operation, such as logs needed for delivery, troubleshooting, and security.
We use essential cookies to support basic site functions, such as page delivery and form handling. We also use preference cookies to remember privacy-related choices. We do not confirm the use of analytics or marketing cookies on this site.
We use only essential cookies for site operation and cookies that remember privacy preferences. If your browser blocks cookies, some site functions may not work as intended. You can manage or delete cookies through your browser controls.
We process personal data to answer enquiries, arrange bicycle servicing, manage intake and collection, prepare quotes after inspection, communicate about parts or scheduling, provide technical website delivery, maintain security, and keep records needed for business administration and legal compliance.
We may share limited data with service providers who help us operate the website, deliver technical support, or process communications. If parts or related services must be arranged through another party, we share only the information needed for that purpose and expect them to handle it appropriately.
We may disclose personal data if required by law, court order, or a lawful request from a public authority. We may also share information where needed to protect our rights, prevent misuse, or address security concerns.
Privacy rights lifecycle
You may ask us to access, correct, or delete personal data we hold about you, and you may object to or limit certain processing where the law allows. If a request cannot be fully granted, we will explain the reason in plain terms.
To make a privacy request, use the contact details in this policy and describe what you want us to do. We will review the request, check whether any legal or operational limits apply, and respond within a reasonable time.
Contact and service records are retained for practical business purposes, such as responding to enquiries, managing workshop work, and keeping basic records of completed services. When data is no longer needed, we delete it or anonymise it unless we must keep it for legal, accounting, or dispute-handling reasons.
If we make material changes, we will update the policy on this page and use reasonable steps to draw attention to the change where appropriate. The version in force is the one posted most recently.
Use the contact details below for questions about this policy or your personal data.
